Servicios Turísticos, Tercer Semestre Componente de Formación para el Trabajo Servicios Turísticos Recursos Didácticos

Servicios de hospedaje y labores de limpieza.

por Colegio de Bachilleres del Estado de Baja California Sur|Publicada 19 agosto, 2019

SERVICIOS DE HOSPEDAJE Y LABORES DE LIMPIEZA.., ¿No pudiste ir a clase? ¿Te perdiste algún tema? ¿Necesitas reforzar algún contenido? Entonces consulta los siguientes tutoriales como un apoyo a tu aprendizaje.

-Clasificación de los establecimientos de hospedaje.
Video 1.1 Expedición de certificado de clasificación y/o categorización de establecimiento de hospedaje

-Comunicación interdepartamental.
Video 2.1 Comunicación interpartamental

-Control del estado de habitaciones y áreas públicas.
Video 3.1 Limpieza de área públicas

-Reporte de disponibilidad y ocupación.
Video 4.1 Controla hasta 50 habitaciones en hostales, hoteles y moteles

-Manejo de grupos.
Video 5.1 Técnicas de guiado y atención de turistas

-Identificación de los códigos de trabajo para prestadores de servicios turísticos.
Video 6.1 Prestadores de servicios turísticos

-Atención de los servicios de una empresa de hospedaje.
Video 7.1 Atención a clientes

-Comunicación de información regional a huéspedes/clientes.
Video 8.1 https://www.youtube.com/watch?v=Q5QiDRxYVo0

-Resolución de quejas.
Video 9.1 Atención de quejas y reclamos

-Verificación de formas de pagos.
Video 10.1 https://www.youtube.com/watch?v=HZHw1I1TqA0
Video 10.2 https://www.youtube.com/watch?v=gYCqLGhlEsk

-Confirmación de los cargos de los servicios.
Video 11.1 https://www.youtube.com/watch?v=gYCqLGhlEsk

-Registro contable de la empresa de hospedaje.
Video 12.1 https://www.youtube.com/watch?v=n2uj1-6s7yc
Video 12.2 https://www.youtube.com/watch?v=9VvqXyn1Lzg

-Aplicación de políticas para los movimientos contables de los huéspedes/clientes durante su estancia en las empresas de hospedaje.
Video 13.1 https://www.youtube.com/watch?v=7nRRfR5RbOA
Video 13.2 https://es.bestarticleonline.com/accounting-hotels

-Cambio de valores.
Video 14.1 https://www.youtube.com/watch?v=f2G-z-zYzzA

-Custodia de valores.
Video 15.1 https://www.youtube.com/watch?v=rAcf_UloqhY

-Elaboración de reportes de caja.
Video 16.1 https://portaldeclientes.siigo.com/nube/basedeconocimiento/recibo-de-caja/

-Control de consumos.
Video 17.1 https://www.youtube.com/watch?v=jXJctwuJmz0

-Información de salida.
Video 18.1 https://www.youtube.com/watch?v=9yCvKWzhfxg

-Registro de salida del huésped.
Video 19.1 https://www.youtube.com/watch?v=9yCvKWzhfxg

-Facturación de servicios prestados.
Video 20.1 https://factura.com/contrato-servicios

-Despedida del huésped y recepción de Sugerencias.
Video 21.1 https://www.youtube.com/watch?v=5ZoLAZH_aF4

-Estructura Organizativa en el Hotel.
Video 22.1 https://www.youtube.com/watch?v=m_MWxjLQLEo

AUTOR

Colegio de Bachilleres del Estado de Baja California Sur

Página de índole académico, con propósitos de reforzar los aprendizajes a la comunidad estudiantil.

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